Get hold of us
Two properties, one team. The Phnom Penh hostel is on Street 172 in Daun Penh, the old riverside quarter. The island hostel is on Saracen Bay, Koh Rong Samloem. Message either one directly and the same people who will check you in are the ones who answer.
Street 172 runs between the National Museum and Central Market. We are above the bar, four minutes from the riverside and the same from Walk Street. Reception is open 7am to midnight, and if your bus lands outside those hours message us in advance and we will usually sort it.
Four minutes along the sand from the Saracen Bay pier, on the beach. There are no roads on the island, so walk left from the pier and look for the restaurant with tables at the waterline. Ferries from Sihanoukville run 8am to 5pm, and back from the island 6.30am to 4.45pm.
Before you write to us
These are the things people ask most. If your answer is here you will get on with your trip faster than waiting on a reply.
Cash, or KHQR — the Cambodian QR system, which works from any local bank app and from partner banks in countries including Vietnam and Thailand. We do not take cards at either property. ATMs in Phnom Penh charge $5 or more a withdrawal, and there are no real ATMs on the island, so bring cash across.
No, we do not run a pickup service. The ride-hailing apps all cover Phnom Penh airport, there is an official taxi rank at arrivals, and the airport bus is a fixed 1,500 riel to a stop five minutes from us by tuk-tuk.
Yes. Reception books the bus and ferry between the two properties as one journey, including the return leg, which has to be confirmed a day ahead. Ask at the desk rather than emailing in advance.
No. Dorms are mixed at both properties. Every bed has a privacy curtain and a locker big enough for a full backpack.
No, the rooms are up stairs only. Worth knowing if you have heavy bags or difficulty with steps. Bags can be stored at reception at both properties.
Your ticket is honoured on the next available boat with the same company. The team will help you coordinate it and point you to the right ticket office.
Booking and groups
Book through this site and you get a free beer or soft drink on check-in, one per person per day of your stay. Direct bookings only — it isn't honoured on Hostelworld, Booking.com or any other channel. Book here, on this site, to get it — the same offer does not carry over to Hostelworld, Booking.com or the other channels below.
For anything the booking form cannot handle, write to us. Groups of six or more, a whole dorm, a long stay, a football club on tour, a room set aside for a late-night arrival, or a question about whether the island suits how you travel. We would rather answer honestly than take a booking that disappoints.
We read the reviews on all of them. If something went wrong on your stay, telling us directly gets it fixed faster than a review does.